Florli and Premium Terms

Version: 3 November 2026. Premium terms apply when the offering is available in the app.

1. Operator and contact

Florli is provided by TakeApp Krystian Żabicki (“operator”). Tax ID (NIP): PL5451820529; business registry number (REGON): 383131998. Address: Chmielna 9A, 15-603 Olmonty, Podlaskie, Poland. App support, complaints and privacy requests: support@florli.pl, phone +48 508 212 025.

These terms cover the app and optional Premium subscription. They can be read, saved and printed free of charge. The purchase store (Google Play or Apple App Store) also identifies the transaction terms and payment entity before purchase confirmation.

2. Free use

The journal, manual entries, history, calendar, manual tasks, reminders and access to saved records do not require Premium. The local journal does not require registration. Plant identification and weather are free; identification has no commercial allowance. Online features require internet and the relevant cloud features. Photos are uploaded after confirmation of the specific action.

Once the new Free offering is made available in the app, it includes a one-time allowance of 10 new successful plans and a separate 10 new successful diagnoses per profile. Follow-ups share the diagnosis allowance. Reading a previously saved result does not require payment.

3. Requirements and account

A compatible device and operating system listed on the current store page are required. Camera, photos, notifications and approximate location are requested in context. A city can be entered instead of using device location.

Free use starts when the app is opened and configured. Buying, restoring and using Premium require a registered Florli account. Sign into the intended account before purchase. Registration itself does not buy a subscription. Registering the current guest preserves that profile; signing into another existing account can require a separate decision about garden data.

Pausing garden synchronization does not cancel the subscription or prevent an existing authenticated account from checking Premium. Checking or managing Premium does not resume garden transfer. Keep account and store credentials private.

4. Premium and shared allowance

Premium covers new care plans, diagnoses, follow-ups, source-based guides and product analysis. Available functionality is shown before purchase and may differ by platform.

Premium provides 100 new successful results per entitlement month, including within an annual subscription, with no separate sub-allowances for those analysis categories. Periods follow the paid entitlement anchor rather than calendar months. Unused results do not roll over.

Failures, redelivery of the same result and cached reads do not consume another result. Identification and weather are outside the allowance. After exhaustion, new analyses become available in the next period; saved results and the free journal remain available. Restoration, a device change or an account change do not create an additional allowance for the same subscription.

5. Price, purchase and renewal

The introductory offer prepared for Poland is PLN 19.99 monthly or PLN 89.99 annually. Premium can only be purchased when offered in the app. The store displays the applicable price, currency, period, tax and renewal terms before confirmation. Annual subscriptions are billed upfront for the whole year; a monthly equivalent is for comparison.

Paid access is contracted through deliberate purchase confirmation in the store. The purchase store processes payment and confirmation: Google Play on Android or Apple App Store on iOS; RevenueCat supports entitlement verification and restoration. Cancellation, failure or a pending payment alone does not grant access.

Subscriptions renew automatically each month or year until renewal is disabled under store rules. Price changes require applicable store notices, consent and legal compliance. The next charge and date can be checked in subscription management in the purchase store.

6. Seven-day annual trial

Eligible annual subscribers can receive seven days free. The introductory monthly plan has no trial. The store determines eligibility; returning users are not promised another trial.

The trial provides 100 results for the whole trial. The first payment starts a fresh 100-result period. Disable renewal before the store deadline to avoid paid continuation. At the end of the trial the store charges the annual price displayed before purchase confirmation.

For Apple trial offers, cancel at least 24 hours before the trial ends to avoid paid renewal. See Apple subscription cancellation help.

7. Cancellation, restoration and ending use

Manage renewal in the original purchase store through Google Play subscriptions or Apple subscriptions. Changing devices or operating systems does not move billing to another store. Ordinary cancellation stops future renewals; access generally continues until the verified paid period ends. Withdrawal and refunds are separate rights described below.

On a new device, sign into the correct Florli account and use the correct store account to restore. Restoration recovers entitlement, not garden records that were never synchronized or were deleted.

Deleting the Florli app or account does not cancel a subscription in Google Play or Apple App Store. The app offers subscription management before account deletion. Deleted accounts cannot be signed into again. End local free use by removing local data or the app; cloud data requires separate account deletion.

8. Complaints and conformity

Send complaints to support@florli.pl or the operator address. Describe the issue, a reply method and the requested remedy. Include an order ID or app account only where needed to locate a purchase. No mandatory form, password, card details or identity-document scan is required.

The operator responds to consumer complaints within 14 days of receipt by email or another durable medium. Statutory digital-service conformity rights remain available, including restoration of conformity and, where applicable, price reduction or withdrawal. A continuous service must remain conforming throughout its supply.

You can also use Google Play's EEA refund procedure or, for Apple purchases, Apple Report a Problem following Apple refund instructions; this does not remove the right to complain to the operator. Information on consumer assistance and out-of-court dispute resolution is available from UOKiK. Court access is unaffected.

9. Withdrawal

Consumers in Poland generally have 14 days from conclusion of a digital-service contract to withdraw without giving a reason. Send a clear statement to the operator address or support@florli.pl before the deadline, or use the applicable store procedure. These terms do not treat merely starting Premium as automatically waiving the right to withdraw.

The following optional template can be used:

To: TakeApp Krystian Żabicki, Chmielna 9A, 15-603 Olmonty, Poland; support@florli.pl
I withdraw from the Florli Premium contract concluded on: …
Name: …
Reply email: …
Order ID, if available: …
Date: …

Where withdrawal is effective, the due refund is made without undue delay and within 14 days of receipt, generally using the original payment method. Requirements for early service commencement and any proportionate settlement follow applicable law and valid purchase declarations. These terms do not themselves replace those declarations.

10. AI, safety and maintenance

AI can misidentify plants, problems or products. Review suggestions against the plant, conditions, product label and local rules. Product labels and authorized uses take priority over generated suggestions. A particular gardening outcome is not guaranteed; service conformity and mandatory rights remain protected.

Do not access others' data, bypass safeguards, automate abusive traffic or upload material without rights. Rate safeguards and temporary blocking of abusive traffic protect availability. Ordinary use of the stated allowance is not itself abuse.

Updates needed for conformity and security are provided through the store. Maintenance can cause brief interruptions; prolonged loss of a paid feature can be grounds for a complaint. A provider limitation does not remove the user's rights against the operator.

11. Changes

Legal, security, store-compliance or significant technical changes can require updated terms. Material changes are communicated appropriately in advance on a durable medium, explaining the reason and applicable rights. Publishing revised terms does not itself authorize arbitrary changes to a paid service.

Changing a future offer does not automatically reduce the scope of an already paid period. Material adverse service changes remain subject to statutory rights, including termination where the law permits.

12. Privacy and governing law

See the Florli privacy policy for personal data and providers. These terms do not replace consent for optional analytics or device features.

Polish law applies without limiting mandatory consumer rights in the user's country of habitual residence. No exclusive operator-local court is imposed on consumers. No provision limits non-waivable rights or liability.